Privacy Policy

We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information Collection

We collect the following types of information when you use our Service:

• Personal Information: When you register for an account, make a purchase, or interact with the Service, we may collect personal information, including your name, email address, mailing address, phone number, and payment information (including credit card details).
• Payment Information: We use third-party payment processors, such as Stripe, to process your payments. We do not store your credit card details directly. When you make a payment through Stripe, your payment information is collected and processed by Stripe, subject to their Privacy Policy and Terms of Service. We only receive the information necessary to confirm the payment, such as the transaction status.
• Usage Data: We collect non-personal information about your use of the Service, including your IP address, browser type, device type, and usage patterns. This helps us improve the functionality of the Service and enhance your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the Service, including processing payments and delivering products or services you request.
• To communicate with you about your account, transactions, and updates to the Service.
• To improve the functionality and performance of the Service through analytics and user feedback.
• To comply with legal obligations and enforce our Terms of Service.
• To send you marketing communications, including emails and text messages, about our services and promotions. You can opt out of these communications at any time.

3. How We Protect Your Information

We take reasonable measures to protect the confidentiality of your personal and payment information. This includes using encryption (SSL/TLS) for secure communication and processing payments through trusted third-party services like Stripe.

However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

4. Data Sharing and Disclosure

We do not store your credit card details. When you make a payment, your payment information is securely processed by Stripe, and we only receive the confirmation of your payment status.

We will not disclose or share your payment information, personal information, or any property-related data or comps with any third parties except for the purposes described in this Privacy Policy. We maintain the confidentiality of all property data and comparable (comp) data you access through the Service, and this data will not be resold or shared.

We may disclose your information if required by law or in response to a valid request by public authorities (e.g., a court or government agency).

SMS Clause: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. To opt out of text messages, simply reply "STOP" to any message you receive.

5. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us at team@chatarv.com.

6. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

7. Data Retention

We retain your personal and payment information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. We may also retain anonymous usage data for analytical purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at team@chatarv.com.